| FAQ |
| Q1: What are your payment terms? |
| A: We require a 30% deposit via T/T, with the remaining 70% due before delivery. We provide photos of the products and packaging before final payment. |
| Q2: What is your lead time? |
| A: Our lead time is typically 30-40 days and depends on the items and order quantity. For special requirements, expedited processing is available upon request. |
| Q3: What is your warranty policy? |
| A: Our DC charging stations come with a 1-2 year warranty from the date of delivery. This covers defects in materials or workmanship. For more details on warranty terms, please refer to our warranty policy. |
| Q4: Are your products certified? |
| A: Yes, all of our products are CE, CQC, EAC and ISO certified, ensuring they meet international safety, quality, and environmental standards. |
| Q5: Do you provide after-sales service? |
| A: Yes, we offer comprehensive after-sales support, including technical assistance, troubleshooting, and repair services. Our team is always ready to assist you in resolving any issues that arise after delivery. |
| Q6: Can you provide customized development of the products? |
| A: Yes, we offer customization services. We can tailor the product appearance based on the drawings you provide and replace specified components as requested. |
| Q7: Can I integrate your charging stations with my existing energy management system? |
| A: Yes, our charging stations are designed to integrate with various energy management systems and can be customized to meet specific requirements for monitoring and control. |
| Q8: What is your sample policy? |
| A: If we have ready parts in stock, we can provide samples. Customers are responsible for sample and courier costs. |
| Q9: Do you test all products before delivery? |
| A: Yes, all products undergo 100% testing before delivery to ensure they meet our quality standards. |
| Q10: How do you ensure long-term customer relationships? |
| A: We prioritize high quality and competitive pricing to benefit our customers. We treat every customer with sincerity and respect, fostering a friendly business environment. |
| Q11: Can I track my order? |
| A: Yes, we provide tracking information once the order has been shipped. You can track the status of your shipment through the courier's website or by contacting our customer service. |
| Q12: How do you handle defective or damaged items? |
| A: In the rare event that a product is damaged or defective upon delivery, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, depending on the situation, at no additional cost to you. |
| Q13: What shipping options do you offer? |
| A: We offer a range of shipping options, including air, sea, and land transport. Shipping costs depend on the destination, order size, and delivery time. We will provide you with an estimate before shipping. |
| Q14: How can I get in touch for a quote? |
| A: You can request a quote by contacting our sales team through email or phone. Please provide the specific products or solutions you're interested in, and we'll send you a detailed proposal within 1-2 business days. |
| Q15: What is your return and exchange policy? |
| A: We accept returns or exchanges for defective items within 30 days of receipt. The item must be in original, unused condition, and you are responsible for return shipping costs unless the return is due to our error. |
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